Transcat Communication Center:

Important News Updates for our Customers & Vendors

Transcat’s Response to the Coronavirus Pandemic

First and foremost, the health and safety of our employees, customers and partners are always a top priority at Transcat, and we recognize we play an important role in providing essential products and services to our customers. We also understand the weight of our responsibility in this situation. Please know we are committed to supporting the containment of the virus while maintaining operational readiness and ensuring that you have access to the products, services and support that you expect – and need - from us.

As we navigate this rapidly evolving situation together, we want to share with you the extra precautions we are taking to ensure the safety and security of our employees and valued customers.

Transcat has established a COVID-19 task force, which meets daily, to ensure that our team is responding properly to the rapidly changing issues around this global pandemic
We are adhering to the guidelines and recommendations of the Centers for Disease Control and Prevention(CDC) and World Health Organization (WHO) for reducing the spread of COVID-19
We've instituted a pandemic protocol across our organization so we can continue to serve our customers and mitigate risk
Non-essential work-related travel has been suspended.

When performing necessary onsite service for our customers, we are following recommended protocols including self-assessments and travel disclosures and are asking the same from our customers

We are not allowing non-essential visitors to enter Transcat sites
- Any essential visitors (example: customers dropping of test & measurement equipment needing service) are asked to disclose their recent travel activity, potential exposure, and general well-being
Required all non-essential employees (personnel whose roles allow) to work remotely from home in order to adhere to the social distancing recommendations issued by global health officials.
We are closely monitoring and preparing to react to any federal, state or local mandates

Our lab operations remain open. We do not anticipate significant disruptions to supply chain in the short-term. We are working with our partners to minimize any potential delays in the coming months.

We understand we’re an important part of your supply chain and that we provide essential services for many of your businesses. We are taking all necessary precautions, while maintaining the same level of service that you rely on. We will keep you informed if there are any notable changes in our ability to do that.

We hope all of you and your families remain safe during this difficult time.

Update Transcat's approach around the Coronavirus

Pick Up, Delivery and Shipping Calibration Services Available!

We understand that calibration may be an essential part of your supply chain. As an essential business, Transcat is here to offer you uninterrupted services through our network of calibration labs across North America.

Transcat has established new protocols to ensure the safety and security of our employees and valued customers. As part of this, all our drivers and shipping and receiving clerks have received specialized training to ensure the safe handling of your critical equipment. We are practicing social distancing, which includes minimizing any in-person contact. Rather than dropping off your equipment in person, we ask that you utilize any of the following when arranging for calibration service:

Pick-up and delivery
Shipping In/Out via UPS and FedEx
On-site services, only where critical

Thank you for helping us to “flatten the curve” of this global pandemic.

Transcat Calibration Pick up & Delivery Service

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Contact Transcat

Distribution & Managed Services

Dear Valued Supplier,

Transcat supports essential manufacturing & services including hospitals, critical infrastructure, government, aerospace, defense agencies, food producers, and utilities. Our staff is committed to continue supplying the products and services that are required to maintain viability of these essential operations and institutions.

As the current pandemic becomes a great concern around the world, we, as an essential business, wish to provide clear and open communication about our intent to mitigate risk for employees and customers while we ensure that critical work continues to be done safely, on-time and efficiently. Therefore, we are asking our suppliers to immediately notify Transcat if/when:

Your company has been impacted by COVID-19 (please provide the specific impact(s)).
Any of your suppliers that support Transcat have been impacted by COVID-19.
Your company anticipates any interruption in your support of Transcat due to:
1. Delays or lack of:
  1. Supplies or shipments
  2. Critical personnel
2. Facilities closing
3. Any vulnerable process areas that may be compromised
Your company has an emergency preparedness plan, and/or a business continuity plan that addresses pandemics and impacts such as quarantines, government directed closures, transportation delays, etc.
Your company is preparing to temporarily or permanently close due to COVID-19 and the expected duration of the closure.

Thank you in advance for your understanding as we collectively address this global challenge.

Transcat Supplier Communications

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Frequently Asked Questions

Business operations

Q: Is Transcat open for business?

A: Transcat is open! Our staff is committed to continue supplying the products and services that are required to maintain viability for all our customer’s essential operations.

Emergency Preparedness 

Q: Does Transcat have an emergency preparedness plan? Does Transcat have a business continuity plan that addresses pandemics?

A: Transcat does have a pandemic protocol as well as business continuity plans in place to ensure that we are able to provide uninterrupted service to our customers. 

Transcat is considered an essential business, supporting many other essential businesses within manufacturing & services including hospitals, critical infrastructure, government, aerospace, defense agencies, food producers, and utility companies.

Protocols for Reducing Exposure

Q: Does Transcat have screening protocols for suppliers/contractors returning to work following any international travel after March 7, 2020 or who have been in close contact or with someone who is potentially or confirmed as being infected with COVID-19?

A: The health and safety of our employees, customers and partners are always a top priority at Transcat. We are closely monitoring the recommendations made by the Center for Disease Control (CDC) and are strictly following CDC guidelines. This includes limiting visitors and contractors who can enter our building and requiring that they self-assess before doing so.

Travel

Anyone who has traveled outside of their resident state is not permitted to enter a Transcat facility within 14 days of their return and are symptom free.

In the Office: To practice social distancing, and prevent the potential further spread of this virus, our employees who can perform their jobs outside our office or labs are working from home. Anyone who has been in contact with a confirmed or suspected COVID-19 case is required to self-quarantine, per CDC guidelines.

For more information on CDC guidelines, go to: https://www.cdc.gov

Supply Chain Impact

Q: Is Transcat experiencing any direct or indirect impacts with supply chain from the outbreak (e.g., supply shortages, personnel attendance, safety concerns, etc.)?

A: As a service provider and distributor, Transcat works with 3rd party service providers as well as test equipment manufacturers. We anticipated potential delays due to the COVID-19 outbreak and added inventory on many high-demand products.

We are experiencing some delays on new product deliveries from a few select manufacturers, and some service providers have temporarily closed due to their local and state restrictions; The expectation is this will subside in the upcoming weeks. We are also regularly communicating with all 3rd party vendors to capture any updates and communicate those updates with our customers.

Q: Does Transcat anticipate that support for customers could be interrupted by COVID-19 due to lack of or delay of supplies, critical personnel, facilities?

A: Transcat’s lab and distribution operations remain open and we do not anticipate significant disruptions to our ability to service our customers in the short-term. We are working with our strategic product partners to minimize any potential delivery delays in the coming months.

Q: Does Transcat have any vulnerable process areas that may be compromised?

A: A contingency plan has been prepared for each lab in our network and we have been working with our staff diligently to adjust technician schedules to adapt to this fluid situation and ensure delivery of the essential services we provide for many of our customers.

Q: What can I do if my facility closes and I have a Transcat shipment on its way to me?

A: Our goal is to get your equipment to you as quickly as possible. Given the present rapidly- changing environment, we have ramped up our communication between our carriers and our customers to ensure that we take all steps to get your equipment in your hands.

We are working closely with our preferred carrier, UPS, to stay current on their policies regarding holding shipments, and delivery attempts if/when a business is closed. Our team is proactively reaching out to our customers to gain information on potential changes in hours or closures.

The below are a few recommendations based on UPS policies.

If UPS is informed of a temporary closure of a location, they will attempt to deliver 3 times before returning shipment to sender.

Contact UPS to redirect shipments to a different delivery address before shipment is returned

For more information please visit https://www.ups.com/us/en/about/news/important-updates.page

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