This page is designed to offer quick and helpful answers to common questions, ensuring that you have the support you need to keep your projects running smoothly. At every step, we aim to deliver flexibility, reliability, and expert assistance, so you can focus on what matters most—getting the job done.
If you cannot find an answer to your question, please contact your Sales Representative by phone at 800-264-4059 or email us at [email protected]
Where are you located?
We have 4 locations:
Rochester, NY: 35 Vantage Point Dr. Rochester, NY 14624
Houston, TX: 16115 Park Row, Suite 100 Houston, TX 77084
Montréal, QC: 9900 Chemin de la Côte-de-Liesse Lachine, QC H8T 1A1, Canada
Vista, CA: 2610 Commerce Way Vista, CA 92081
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What are your hours of operation?
Our business hours are 8am – 8pm EST, Monday – Friday (excluding holidays).
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How can I get a quote and/or delivery information for an item I saw on your website?
When does a rental agreement start and stop?
A rental starts when the equipment ships out and stops when our warehouse receives the equipment back in.
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Do you offer daily, weekly, or monthly rentals?
We offer weekly rentals on most equipment, excluding freight equipment which is available on a monthly rental schedule only.
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Do you offer a rent-to-own program?
I need to order equipment that is not listed on your website. Can you help me?
Yes. We have relationships with a wide network of test equipment sources, both domestically and world-wide. Let us know your requirements.
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Regarding used products, can I purchase items even though I am not located in the United States?
Yes. We are a worldwide supplier of quality test equipment.
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What is the lead-time to ship my equipment after my order has been placed?
Lead-times generally vary from one day to two weeks and are noted in our quotation to you. Please discuss your more urgent requirements with your sales representative so we can be sure to meet your expectations.
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Can you provide international packing and shipping?
Yes. We have experience with the changing and stringent intricacies of international export laws. Our shipping department securely packs your instruments, so they arrive at their destination safely and ready for use.
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Who pays for shipping charges?
The customer is responsible for paying shipping charges on their FedEx or UPS account. For U.S. customers only, if you do not have an account with FedEx or UPS, we can pre-pay and add the charges to your invoice(s).
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Do you have an inventory price list?
We do not have an inventory price list; we offer our equipment at a competitive price driven by a combination of the cost we must pay for the equipment, the added amount to refurbish or repair and accessorize the unit, along with the fair market value today. This selling price changes on a constant basis, depending on the availability and demand of the unit.
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How long is your warranty?
We offer a 6-month warranty on most items sold to end-users (3 months to resellers). This warranty is included in the price of the item at the time of quotation. Should you require a longer warranty, we can offer extended time periods for minimal cost on select equipment only. The few items that carry a shorter warranty will be noted at time of quotation. Please review our Terms & Conditions for further details.
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What do I need to do if I would like to extend the rental agreement past the original contract date?
Unless your purchasing department requires that a new or revised PO be generated before funds can be disbursed, there is no action needed on your part. However, please be advised that Transcat | Axiom’s Terms & Conditions will always take precedence and that all units on-rent will be invoiced and payments will be due through the minimum term and thereafter until return of the equipment to us, whether or not the period is covered by the customer’s purchase order.
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Where and how do I return rental equipment when I'm done with it?
Contact your sales representative for instructions on how and where to return your Rental unit. Equipment should be returned with all the manuals and accessories that were originally shipped with the unit. Each piece of equipment or packaging will have a return shipping label denoting where to return your equipment.
Please review our How To Return Equipment instructions here and reach out to your rep with any questions.
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Do I need an RMA to return equipment?
To return rental equipment, you do not need an RMA. However, you need an RMA if:
- You are returning equipment for service.
- You are cancelling an order for equipment that you have purchased.
**We recommend following our How to Return Equipment instructions here when packing equipment for shipment to ensure safe transportation.
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Do I pay sales tax?
You will have to pay sales tax unless a valid Statement of Resale or Tax-Exempt Form has been submitted to us.
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What accessories will I receive?
Whenever possible, we supply all available standard accessories and manuals, as originally supplied with the instrument when delivered new from the manufacturer.
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What methods of payment do you accept?
We accept purchase orders for established accounts. We also accept MasterCard, Visa, and American Express. For our international customers, we accept wire transfers and letters of credit as well.
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How do I pay for my quote with a credit card?
Please contact your sales representative at 800-264-4059 for assistance to securely add your card to your quote.
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Do you have a credit application?
Yes, we have a credit application. During the new account process, we verify information through Experian. If no information on your company is available, we may ask you to send us bank and trade references.
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If I want to set up an account for payment terms, how long does it take for approval?
For most customers, the approval generally takes 1 business day. In some cases, the process may take longer if we need to check credit or bank references.
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Who can I talk to about an invoice I received?
Any questions can be directed to our credit department via email at [email protected] where your email will be directed to the appropriate personnel to reply to your inquiry.
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How much can I save by purchasing used refurbished equipment from you?
Generally, you can save anywhere from 10% to 95%.
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I have equipment I no longer need. Can I sell them to you?
