What is your standard turnaround time for calibration? Our standard turnaround for most instruments is five business days after receipt of your instrument.Some specialty instruments and disciplines may take longer. You will get a notification of yourestimated ship date upon receipt of your instrument.
Do you offer expedited calibration service? We can provide two-day expedited service on most instruments after receipt in the lab. Expedite requests are on a first come, first served basis and is dependent on the lab and the discipline. Some calibrations cannot be expedited due to the nature of the instrument.
Do you offer pickup and delivery service? Yes we do offer pickup and delivery services within a 100 mile radius around most of our labs.Please contact our sales representatives for specific information about availability.
What if my instrument cannot be calibrated? If your instrument cannot be calibrated due to an instrument failure, you will be notified to determine how you would like to proceed. A number of different options may be available including: repair of the instrument by us at our Houston Repair Center, repair by the OEM if applicable, or we can provide a quote for a replacement instrument.
Can you provide me a recommended calibration interval for my instrument? No, we cannot recommend a calibration interval. This would be a conflict of interest for us. You must choose a calibration interval based upon your company's quality policy and the performance of the instrument over time.There are a number of factors that need to be considered when determining your calibration interval. We wouldbe happy to provide you with assistance if needed.
Is my calibration the same regardless of which of your labs it is performed in? Yes, we use a proprietary, centralized calibration database which is shared amongst all of our laboratoriesusing the same datasheets. The only variation may be in the standard that is used in the calibration. Click to see more information on our company calibration processes.
Do you provide accredited reference level calibrations? Yes, we offer accredited reference level calibrations in a variety of disciplines including:electrical, temperature, mass, and pressure. Contact your Sales Representative or visit:http://www.transcat.com/calibration-services/service-types/lab-capabilities/
What are the different levels of Calibration you offer? We offer three levels of calibration service: Certificate of Calibration, Certificate of Calibration with Data,and Certificate of Calibration with Data and Uncertainties.Click here to see detailed information on each of the service levels available.
Where are your calibration laboratories located? We have laboratories located throughout the US, Canada, and Puerto Rico.Please visit the following page for exact locations.
Do all of your facilities have the same capabilities? All of our labs have similar general purpose capabilities. Some may vary slightly depending on the assets being used. Some of our labs have specific capabilities or can perform reference level calibrations. For specific details, please consult our Global Scope of Accreditation.
Are you ISO 17025 accredited? Yes, all of our labs have been audited for compliance and accreditation to ISO/IEC 17025:2005 and ANSI/NCSL Z540-1994-1. The calibration system and related activities comply with the requirements of ISO 9001:2008, ISO/IEC 17025, MIL STD 45662A, ANSI/NCSL Z540-1, and ISO 10012, as applicable. The reporting of defects and noncompliance per 10CFR21 is covered by documented procedures. The quality system meets the applicable requirements of 10CFR50 Appendix B and ASME NQA-1 Basic and supplements, as applicable. For more information, please feel free to review our Quality Manual.
What is the difference between accrediting bodies such as NVLAP, A2LA, etc.? The main difference between NVLAP and A2LA is that NVLAP is directly affiliated with NISTwhile A2LA and some other accrediting bodies are private entities.
What levels of calibration are accredited? All of our levels of calibration are accredited by the individual lab's scope of accreditation, however per ILAC P14,you must have the measurement uncertainties of the calibration in order to pass traceability on to your measurements.For more information, please view our white papers at:http://www.transcat.com/calibration-resources/white-papers/
What type of instruments do you calibrate? We calibrate a wide variety of instruments across a number of disciplines including electrical, temperature, pressure, dimensional, humidity, torque, flow, reference level, and many more. For a complete overview of our capabilities, please visit:¬†http://www.transcat.com/calibration-services/service-types/lab-capabilities/
Do you have a calibration management program? Yes, we have a comprehensive calibration and asset management program called C3. C3 stands forCost, Control and Compliance. For more information about C3, please visit this page and view our demo:¬†http://www.transcat.com/calibration-services/quality/c3-asset-management/
Can I specify points for my calibration? Yes you can specify which points are used for your calibration. There may be an additional charge depending on the points requested and the discipline of the calibration. The calibration may also be considered a "limited calibration" if the test points requested do not test the entire function/range of the instrument.
What is your calibration and/or repair warranty policy? Transcat warrants all calibration or repairs made to be free from defects in material or workmanship under normaluse and service for a period of ninety (90) days from the date of shipment to the Customer.Please see our terms and conditions.
Is my calibration warrantied over the length of my calibration interval? No, an instrument's calibration is not warrantied over the length of the calibration intervals. There are a number a reasons an instrument can drift over time that would affect its performance including instrument failure, mishandling, environmental conditions, improper use, etc.
If I change my calibration interval to two years instead of one year does my price change? Your specified calibration interval has no bearing on the price of your calibration.Each customer sets their own calibration intervals.
Do you offer a NIST traceable calibration? All I see is accredited calibration. Generally, all of our calibrations are traceable to a higher authority such as NIST. NIST is a National Measurement Institute (NMI), but is not the only NMI capable of providing traceability. Most countries have their own national body, Canada's NMI is the NRC, Germany's NMI is PTB, and the NMI for the United Kingdom is NPL, to name a few. Even when Transcat uses Intrinsic Standards (physical properties that are inherent) we will still correlate those values witha higher or equal body such as NIST, NRC, or PTB, which effectively provides traceability.
Aren't NIST-Traceable and Accredited calibrations the same thing? Accreditation is a process where a higher authority (Accreditation Body or AB) reviews and validates all calibration processes of the respective calibration provider. This includes their Management processes and Technical processes (i.e. traceability to a higher authority) on a regular basis. This process is conducted at each respective laboratory and generally takes two to four days, dependent on the size of the lab. Generally this is a rigorous process but varies somewhat depending on the AB. After review and validation that the respective processes are adequate to provide measurements within the respective Lab's published uncertainties. NIST-Traceability or a statement of traceabilityto a higher body doesn't include validation of processes (Accreditation) by an independent body.
Are you traceable to the National Institute of Standards and Technology (NIST)? For most parameters, yes, but we use other NMI's for many parameters as well.
What are "uncertainties" and why would I need them? Basically uncertainties define how well a lab can perform a respective measurement, the lower the uncertainty the better the measurement. Uncertainties are all inclusive of respective processes to include traceability components. Please click here to see our white papers.
Is "as found/as left" data necessary? Measurement data isn't absolutely required but it is highly recommended for most quality programs. This data enables the user to determine where within its respective tolerance requirements the instrument was found and was returned to the customer. This is especially important when the unit is found out of tolerance. One of the most important usesof this data is that the user of the Test and Measurement Equipment (T&ME) can evaluate the impact that Out of Tolerance (OOT) readings had on the processes where the respective instrument were used. Another very important use of this data is to evaluate (Trend) how the respective T&ME is performing and shorten or lengthen the calibration interval of that instrument based on this data.
What makes you different from any other calibration provider? Transcat invests significantly in its quality and operations departments to ensure our systems and processes are correct. This includes a robust technical & quality team that develop calibration processes and verify those processes on a regular basis. These processes are employed across all of our laboratories so every lab is standardized, they all operate the same. Generally, regardless of which lab a customer sends his T&ME to the calibration will be the same. Transcat's primary Accreditation Body (AB) National Voluntary Laboratory Accreditation Program (NVLAP) is an extremely robust, high quality AB and is an extension of NIST.
Is the use of an accredited laboratory sufficient to satisfy the need for accredited calibrations? If a lab doesn't offer accreditation on one or multiple points of a calibration it could raise a caution flag. As a customer you may want to ask why that/those parameters are not accredited. If the reason is that the calibration providers processes do not meet the rigors needed to meet accreditation requirements for that/those parameters, including traceability, then as a customer you should be wary. If the reason is that the cal provider was between accreditation visits when the parameter was developed and that they plan to have that/those parameters accredited during their next accreditation cycle, which often happens, this would probably be acceptable.
What is the difference between an ISO17025 calibration and a commercial calibration? In our opinion a calibration is a calibration regardless if it's a commercial calibration or an accredited calibration. Our processes and data supplied are the same for all calibrations. If a calibration provider offers a commercial cal that is different than what they offer for an accredited cal does that mean the commercial cal is less adequate?
All I need is a cal sticker what difference does it make who I use? If you are making measurements it's important that you have confidence that those measurements are correct.If not what's the point in measuring? As it is important for the M&TE to measure correctly it is also important that the calibration provider that verifies/calibrates the M&TE have the systems in place that ensures the respective calibration is correct. As stated above, Transcat has robust technical and quality processes that insure the calibration is correct.
Do I need to have my equipment calibrated regularly? Almost always, but the frequency of recalibration varies depending on the M&TE. Usually this interval is defined by the OEM but can be adjusted based on the stability of the respective M&TE.(See response for: Is as found/as left data necessary?)
Do I need documented uncertainties with every accredited calibration? Per the International Laboratory Accreditation Cooperation (ILAC) P14 you must have documented uncertainties to continue traceability. What this statement means is if you intend to calibrate other instruments with the respective M&TE or if you intend to develop your own uncertainties of your measurement process using the respective M&TE, you must have documented uncertainties.
Do you have a pricing list/chart for the equipment you do have the capabilities to calibrate? Due to the vast number of instruments we calibrate, as well as the many variations of these instruments, it is not possible to provide a complete price list. You can submit your list of instruments to your Sales Representative and they would be happy to provide you a detailed price quote. You can also submit your request here or Contact Us for more information