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Miscellaneous Questions

Will you send me a reminder of when my equipment is due for calibration?

Do you offer volume-based pricing?

My certificate has a mistake, can you fix it?

How long do repairs take?

Why do all repairs get sent to Houston?

Who do I contact for technical advice?

How can I look-up the completion date of the units I sent in for calibration?

Do you repair units?

Do you sell used instruments?

Can you help me with the instruments that Transcat does not have capability to calibrate?

Where are your distribution warehouses located?

What are the advantages in having new instruments calibrated?

I have lost or damaged my calibration certificate, how can I get another one?

My new instrument says it comes with a certificate. Is this a calibration certificate from Transcat?

Do you rent or provide loaner equipment?

Do you charge an evaluation fee?

Does your website show stock availability?

Did you receive my Purchase Order?

I sent over a PO, when will I get confirmation?

Do I need to send a physical Purchase Order?

Can I use more than one credit card?

Can I use a personal check to pay for my order?

I have a daily or transactional limit on my corporate card, is there a way
to process the payment over several days or transactions?


Will you send me a reminder of when my equipment is due for calibration?
Yes, we will send you reminders prior to your instruments due date, as well as after its due date in case it was missed. You can also check what instruments are due for calibration via our proprietary calibration management website at www.caltrakonline.com.

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Do you offer volume-based pricing?
We do, for more information, please contact your Sales Representative or submit your request here.

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My certificate has a mistake, can you fix it?
In the event that a typographical error was made on your certificate, we will be happy
to correct it and send you a revised version.

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How long do repairs take?
Generally we complete most repairs within 20 business days after receipt of your instrument including the calibration of the instrument. Depending on a number of factors, including parts availability, the time frame may vary.

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Why do all repairs get sent to Houston?
Our Houston lab is the primary repair center for our network of labs.
Some minor repairs may be performed at a local lab if possible.

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Who do I contact for technical advice?
Your primary point of contact for any technical issues should be your Sales Representative. They will, if needed, reach out to a number of technical resources within the company to assist you. You can also submit your question via our Ask the Expert Forum.

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How can I look up the completion date of the units I sent in for calibration?
You can check the status of your instruments real-time via our website at www.caltrakonline.com.

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Do you repair units?
We can repair many units we calibrated at our Houston Repair Center. Some instruments may not be able to<br >be repaired based on a number of factors. For specific information, please contact your Sales Representative.

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Do you sell used instruments?
We do not sell used instruments. We do on occasion have demo instruments or prior rental units we may sell.
We also rent test equipment. Ask your Sales Representative.

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Can you help me with the instruments that Transcat does not have capability to calibrate?
Yes. We offer to manage any third-party calibrations and/or repairs as a convenience to you. We have a network
of approved vendors we use in these cases. We will never send an instrument out without your prior approval.
All calibrations managed by use have all the vendor’s calibration documents scanned and entered into www.caltrakonline.com for your future reference.

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Where are your distribution warehouses located?
We have two product distribution centers; one on the East Coast in Rochester, NY
and one on the West Coast in Portland, OR.

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What are the advantages in having new instruments calibrated?
There are a number of reasons for calibrating a brand new instrument. The primary reason is to have the assurance that the instrument meets its published specifications prior to you putting it in service and inducing potential risk in your measurement assurance program. Please visit http://www.transcat.com/calibration-services/calibrate-new-purchase/ for more information

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I have lost or damaged my calibration certificate, how can I get another one?
There are two ways you can get a replacement certificate. You can contact our customer service team and they can email you a replacement certificate. You can also register for our free calibration management software which will provide you access to all your calibration documentation and more. For details visit us at: http://www.transcat.com/calibration-services/calibration-management/

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My new instrument says it comes with a certificate. Is this a calibration certificate from Transcat?
If the new instrument lists a certificate in the “each unit includes” statement then that certificate is being provided by the OEM. Please review our page on reasons to calibrate a brand new instrument through Transcat. http://www.transcat.com/calibration-services/calibrate-new-purchase/

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Do you rent or provide loaner equipment?
Yes we offer many instruments for both short and long term rental.
Please ask your Sales Representative about the details or visit us at:
http://www.transcat.com/rental

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Do you charge an evaluation fee?
If a unit is sent in for calibration only, but is found to need repair, there will be an evaluation charge or the actual calibration price, whichever is lower. If a unit is sent in initially for repair and the estimate is declined, an evaluation
fee will be applied. If a unit is sent out to a third party for the repair and the repair estimate is declined, the vendor’s evaluation fee will be applied.

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Does your website show stock availability?
Yes we do show stock on hand or lead times for backordered items.

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Did you receive my Purchase Order?
When your Purchase Order is received for a product order, you will
receive an acknowledgement once the order has been entered.

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I sent over a PO, when will I get confirmation?
Most orders are entered the same day they are received. Once entered
into the system, you will receive an acknowledgement via email or fax.

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Do I need to send a physical Purchase Order?
We would appreciate having a copy of your Purchase Order on file although it is not mandatory.

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Can I use more than one credit card?
Yes but you will need to contact one of our Sales Representatives at 800-800-5001.

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Can I use a personal check to pay for my order?
If you pay via personal check, we will need to wait for the check to clear your bank before your order is processed.
If you need to pay by check, a bank check or money order would expedite your order.

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I have a daily or transactional limit on my corporate card, is there
a way to process the payment over several days or transactions?

Requests that require multiple cards or multiple transactions need to be handled by a credit representative. Please contact our Credit Analysts at 800-800-5001 or via email to creditnotice@transcat.com with your specific request. Please be sure to leave a phone number in your message should Credit need to contact you for more information.

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