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General Business Questions

How do I arrange for calibration of my instrument?

What methods of payment do you accept?

Do you require a purchase order (PO) before my order is processed?

Do you require a Service Order or RMA number before calibrating our equipment?

How do I pay for my quote - with a credit card?

Where do I send the equipment?

Do I need a Return Authorization number when I already have a quote?

How do I arrange payment for calibration?

Where do I send my purchase order? Do I put it in the box?

We are tax exempt - how do I get my account updated?

Do you have a credit application?

If I want to set up an account for payment terms, how long does it take for approval?

How do I go about canceling my order?

What is your return policy?

What is your Cage Code?

What is your Federal Employer Identification Number (EIN) or Federal Tax ID?

How long has Transcat been in business?

How do I arrange for calibration of my instrument?
You can arrange for service multiple ways:

  1. Call us at 800-800-5001
  2. Email us at sales@transcat.com
  3. Complete our online QuickQuote form

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What methods of payment do you accept?
We accept purchase orders for established accounts. We also accept MasterCard, Visa, and American Express.
For our international customers, we accept wire transfers and letters of credit as well.

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Do you require a purchase order (PO) before my order is processed?
For in-lab calibrations, we do not require a purchase order before work begins, but we will not ship the instruments back without a PO or credit card. For repairs or onsite work, we require the purchase order before the work can
begin or the technicians are dispatched.

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Do you require a Service Order or RMA number before calibrating our equipment?
It is not required but is strongly recommended. This Service Order number is the tracking number for your instrument throughout the calibration/repair process. You can track it real-time on our site at www.caltrakonline.com. When we generate the Service Order, we will determine what level of service you require, shipping information, payment method, calibration interval, etc.

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How do I pay for my quote - with a credit card?
Please contact our sales representatives at 800-800-5001 for assistance to securely add your card to your quote.

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Where do I send the equipment?
When you request a Service Order, you will be given instructions on which lab to ship your instruments.
In some cases, the closest lab may not be the lab with the specific capability.

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Do I need a Return Authorization number when I already have a quote?
The Quote number you were issued is your Service Order (RA) number. This will allow you to track your instrument throughout the calibration process via www.caltrakonline.com.

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How do I arrange payment for calibration?
Your Sales Representative will review this with you at the time of your request for service.
We accept purchase orders, American Express, MasterCard, and Visa.

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Where do I send my purchase order? Do I put it in the box?
The best method is to email your purchase order to us at sales@transcat.com. You can also fax it to 800-395-0543. Please reference your Transcat Quote number. If necessary, you may include it in the box when you send in your instruments.

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We are tax exempt - how do I get my account updated?
You can email your tax exemption certificate to sales@transcat.com or fax it to 800-395-0543. We need to
receive your certificate prior to your order being shipped in order to avoid charging sales tax. If we receive
it after the shipment, we will credit the applicable tax.

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Do you have a credit application?
We do not have a credit application. During the new account process, we verify information through Dun & Bradstreet. If no information on your company is available, we may ask you to send us bank and trade references.

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If I want to set up an account for payment terms, how long does it take for approval?
Generally for most customers, the approval takes one business day. In some cases the process may take longer
if we need to check credit or bank references.

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How do I go about canceling my order?
Please contact one of our Sales Representatives at 800-800-5001.
Please note some special order items may not be cancellable or returnable.

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What is your return policy?
Please see our return policy here.

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What is your Cage Code?
0ACA5 Please download our Quality System Response PDF

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What is your Federal Employer Identification Number (EIN) or Federal Tax ID?
16-0874418 Please download our Quality System Response PDF

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How long has Transcat been in business?
Transcat was founded in 1964 and has been publically traded on NASDAQ (TRNS) since 1978.
Please download our Quality System Response PDF

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