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Gold Support members enjoy the following privileges:
- Software and firmware upgrades---Your product will never be out of date. You'll receive access to all software upgrades via "My Account", giving you the latest functionality, improving technical efficiency and troubleshooting. Upgrades also include Management Information Base (MIB) library updates for applicable products.
- Unlimited 24x7 technical support---Extend the expertise of your staff. Gold support includes priority access to our world class Technical Assistance Center (TAC) via members-only phone numbers. Our centers in Eindhoven (NL) and Seattle, WA (USA) employ a full staff of highly trained technical experts that are on call, including weekends and through the night when most network changes are implemented, to answer complex troubleshooting questions.
- Unlimited access to Fluke Networks Knowledge Base---You'll have an open door to valuable proprietary information we've gathered from helping customers over the years. It also includes helpful technical articles written by our experts.